International Payment

This screen is for you to save the details of your beneficiaries. You will then be able to make quick transfers from the details you have saved.

How to enter a New Beneficiary/Edit/Delete

From the list of your beneficiaries you can click edit to amend the details, or click delete to delete the beneficiary.
Click Add New Beneficiary.
Enter the Beneficiary Name and Contact Details.
Click Save.
Click Back to return to the list of beneficiaries.

How to Add an Account for a Payee

Click the Plus Sign to add a new account.
Enter an Account Nickname.
Enter the Account or IBAN number.
The Active check box is checked by default. If you do not wish the account to appear in the list when you make a payment un-check the box.
BIC: Click to search for the bank.
Bank Type: Before you can use the search, you must select the bank type. Same Bank, Other Banks or International Banks.
- In the search criteria you must enter the first three characters/digits.
- Click Search your selected criteria will be retrieved by the system.
- From the list retrieved, click Select on the bank your require. The details will be automatically entered on the account.
Click Save to save your changes.
To delete an account click the delete Icon and then click Save.

Some processes in the Internet Banking system require the input of an TAN (transaction authorisation number) for security reasons. For example a TAN might be required when you make a transfer between your own accounts.

How to Use an SMS TAN

click Send me a TAN.
an SMS will be sent to your mobile phone.
input the PIN number in the field SMS TAN.
when you click Save the system will validate the number. TAN numbers can only be used once.

How to Use the Token Device

You must enter a new TAN for each transaction you make. TAN numbers can only be used once.
Click the button on the Token Device and a number will be generated on the Device screen.
Enter the TAN number, click Submit and then Confirm.

The Transaction Created message has two different meanings depending on the system status (shown in the message area of all pages).

When the system status reads Online

The Online Banking System is able to process payments in an online/real-time environment.
A payment processed while Online is posted immediately in the involved Bank account and it is reflected in both account balances and the account statement.

When the system status reads Transit or Offline

Your payment is marked as Pending. The Internet Banking System can only mark your payment as an instruction for the next Online period.
The payment is processed in the next available working-hours (next available Online). The successful posting of the pending payments is always subject to the available balances of the involved accounts.
It is strongly recommended to always check the posting result of the Offline payments using the Online Transaction Status screen.

Virement International (SWIFT)